Observability & Reliability Practices

Built monitoring and troubleshooting workflows and introduced internal SLAs and error budgets.

Context

Production systems needed a centralized approach to metrics, logs and operational visibility.

Jet Games: built monitoring and troubleshooting from scratch on Prometheus/VictoriaMetrics, Grafana, Loki, OpenSearch and Alertmanager.
Jet Games: introduced internal SLAs and error-budget practices to clarify reliability expectations and operational priorities.
Jet Games: investigated incidents and performance degradation.
UNICORN: built observability pipelines with Prometheus, VictoriaMetrics, Grafana, Loki, Fluentd and Alertmanager; handled incidents.

Monitoring and diagnostics processes in place, with formalized reliability expectations.